Category Archives: Cooling off periods

Consumers still confused about cancellation rights

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Seems consumers are still confused about their cancellation rights, and a few companies too! In the mail box today, we had a retail customer who has signed a contract with her chosen window company but she has subsequently had second thoughts … Continue reading

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CONSUMER RIGHTS BILL – HELP THE GGF CAMPAIGN

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In March, the GGF yet again met with the Department of Business Innovation and Skills (BIS) to discuss the Federation’s proposal that the Consumer Rights Bill should be amended to make a distinction between generic goods (such as TVs and … Continue reading

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30 day money back rights for consumers.

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The government is seeking to make consumer rights clearer and more straight forward, yet at a recent meeting of the GGF the government officials were challenged over their assumptions about our industry. These representatives who lead the policy from BIS, … Continue reading

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New 14 days cooling off period

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Seems the UK government agreed that UK consumers would be entitled to a two week “cooling off period” for contracts signed in the home in line with the European Consumer Rights Directive in October 2011. Although this is out to consultation, … Continue reading

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