Tag Archives: Guarantees

30 day money back rights for consumers.

ggf logo

The government is seeking to make consumer rights clearer and more straight forward, yet at a recent meeting of the GGF the government officials were challenged over their assumptions about our industry. These representatives who lead the policy from BIS, … Continue reading

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Everest advert misleading

ideal home show

The ASA (advertising standards agency) today confirmed that they upheld a complaint that a recent TV ad for Everest was misleading. In the advert which features a number of products, doors, windows and a conservatory they display a guarantee that said, “Lifetime guarantee” … Continue reading

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Can you tell if I am a cowboy?


If I were a Cowboy, would you spot me? Obviously if I arrived on horseback, wearing spurs and a big Stetson hat, you’ll probably spot me immediately, you’ll suspect I was a bit dodgy, but what if I wore smart … Continue reading

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Insecure Patio Doors, windows that leak, what are my rights, what should I do next?

burglar break in

We had mail today from someone seeking help, its a true story but we’ve deleted their details, Dear Sir/Madam Could I please ask for your advice. In August, I had double glazed windows, sliding patio doors and a composite door fitted … Continue reading

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A new Ombudsman scheme for the double glazing industry


Today sees the launch of a new Ombudsman scheme for the double glazing industry, The Glazing Ombudsman (TGO). Since 2002 when Fensa was established as a competent persons scheme, it has focused upon building regulation compliance issues. Mistakenly, many customers believe Fensa … Continue reading

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How can I avoid rogue salespeople in double glazing?


Well firstly, the industry has improved immensely over the years. In the 70’s and 80’s commission only sales people were the norm, slick, well polished and well rehearsed spiel, answers to every objection you could think of. Being self employed … Continue reading

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How to check a fensa company number?

fensa logo

First off Fensa is a competent persons scheme, one of a number but they account for the vast majority of window installations. Others include Certass, BSI, BM Trada, and Network Veka or direct with LABC the local building control. more here. Although … Continue reading

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The papers confirm Tesco selling windows

The Times today confirm earlier reports that Tesco are the new double glazing superpower, offering homeowners clear pricing, no salesmen, and 100% guarantees. On its Tesco Windows website, the company says: “We are deliberately setting ourselves apart from other suppliers and simplifying … Continue reading

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Tesco’s now selling windows……

window frame

Since October 2010, retail giants Tesco, have been trialling the installation of home improvement products in the west country, including double glazing, windows, doors and conservatories. They have teamed up with a national company for the installation work, they guarantee the workmanship, … Continue reading

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