Monthly Archives: January 2016

Unhappy customer has front door removed

The Guild of Master Craftsmen logo

ITN have caught on camera the moment that fitters from River Windows arrive at a customers house and remove their front door, because of a dispute about payment.

Seems the customer was not happy that the door was clear glazed when they thought they had ordered obscured glazing.

The customer has now boarded up their home and hoping to find a solution.

Can it be legal to remove a door without the owners consent?

Well the company concerned, River Windows who were formed in 2003 have stated to ITN that their contract says they have a right to remove goods if they have not been paid for.  That however only applies to goods which have yet to be fixed to the building, once items are fixed to the building you must have the owners consent to remove the door. Therefore the company could end up paying this customer damages for trespass taking the door.

Under the new Consumer Rights Act, customers have 30 days to reject goods that are not correct or faulty.

Providing the customer has evidence that the door was ordered as obscured glass then they have a strong case against River Windows, however, if the order was signed with clear glass and that’s what they have had installed, then the company should have pursued the customer for the balance through the courts, they cannot remove the door once it is fitted.

On their website River Windows claim to be Fensa registered and members of the Guild of Master Craftsmen. Perhaps these organisation may like to help this consumer find redress, but it is unlikely.

Whilst non payment by some consumers can be very frustrating for all concerned, actions such as this destroy any consumer confidence that double glazing companies are on the whole, descent traders.

ITN News here


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Window Cleaner fell cleaning sash windows


A window cleaner fell cleaning sash windows in Noel Road Islington according to reports in the Islington Gazette

David Bluring,  who was 58 was cleaning the wooden sash windows last October and tragically died of severe head injuries.

Police reported no signs of disturbance, and there were alcohol or drugs in his system.

Nick Faber, a health and safety inspector, who attended later that afternoon, said: “A brass handle was on the stairs in the lightwell. It appeared to be the same type as on the other wooden sash windows. It would appear to have been pulled out.

“We believe Mr Bluring exited the top floor window on the external façade, where there was a small parapet wall, to clean the windows.”

The verdict was accidental death .

The problem with cleaning sash windows

Old sash windows tend to require cleaning from outside. Either someone hangs out the window holding onto the sash or they use ladders, but access to the outside is needed.

Modern sash windows have tilt mechanisms which allow the sashes to be opened inwards allowing the external panes to be cleaned safely from inside the building.

Properties like these are often protected by conservation areas, to retain their street appeal, and all to often conservation officers will disallow modern sash windows to be installed, despite having safer cleaning facilities.

Perhaps it is time to rethink local planning policies and place safety benefits of those who live and work in these properties, above conservation considerations?

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Man falls, Anglian Windows plead guilty

solar panels

Anglian Windows plead guilty as man is seriously injured after a fall from a van roof.

According to reports in the Health and Safety Executive Ian Campbell fell on the 19th June 2012 when loading an Easi-Dec platform system onto the roof of the van after working at a domestic property at Linlithgow.

He was kept in an induced coma for more than three weeks, had compression to his forehead which required a metal plate to be inserted to partly reshape his face and he now suffers epilepsy and is unable to drive.

It seems that the firm had not provided sufficient training or supervision to those working on vehicle roofs. Whilst falling from height is seen as serious, all too often, falls from lower levels, step ladders, working platforms or low roofs with solar panels etc are less well considered, yet equally dangerous.

The firm pleaded guilty and were fined £10,000 for breaching regulations in the Health and Safety at Work Act. The HSE inspector Ritchie McCrae is reported to have said after the hearing:

“Loading and unloading of materials and equipment from van roofs should be properly planned and appropriate control measures identified and employed. On this occasion, Anglian Windows failed to control the risk of falls from van roofs as the company was entirely reliant on an instruction which was not properly communicated and was not monitored to check compliance. As a result of this, an incident occurred which was entirely preventable and an employee sustained serious and life changing injuries.”

The Health and Safety Executive (HSE) is Britain’s national regulator for workplace health and safety. It aims to reduce work-related death, injury and ill health. It does so through research, information and advice, promoting training; new or revised regulations and codes of practice, and working with local authority partners by inspection, investigation and enforcement, find out more here…..

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