Monthly Archives: November 2015

Scammers using Fensa name

fensa logo

Scammers using Fensa name are causing concern to small businesses.

Just as in all walks of life, scammers are always keen to defraud you of your cash. Obviously they don’t ask for your money, they just say we have some an it needs to be paid into your account, so lets have your bank details. As simple innocent request that catches many unsuspecting owner or accounts department. Frighteningly there are enough trusting employees, who diligently comply with such requests, to make this a profitable past time for the scammers.

It seems Fensa companies have been the target of scammers as they have obtained the company name, phone number or even the membership number of the company concerned, prior to making contact, that way they sound more official. I doubt it will be long before other competent person schemes are also targeted, just remember the sort of information that’s already out on the web, anyone can access and then use to pretend they are someone else!

NEVER give details out to someone on the phone, unless and until you have personally made contact yourself, preferably via a separate phone line or mobile etc. NEVER give any information of any kind to anyone phoning you, UNLESS you are 100% happy you know who you are talking to. Scammers sometimes hold the line open then pretend to be the organisation you are phoning.

So what should you do?

Scammers using Fensa name will sound official but if you have any doubts contact Fensa yourself, or call the police by dialling 101 and give the crime number: NFRC151101236514, and also to report it to FENSA by email:

Or you can always call Fensa on 020 7645 3700 fax them via 020 7407 8307

If you want help to protect your business try,

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2 November 2015

Press Release for Trustmark, in support of National Consumer Week (2-6 November).

TrustMark, the only Government-endorsed scheme for all trades in and around the home, is urging consumers and businesses to grasp the new provisions in the Consumer Rights Act to empower them to buy and sell with confidence.

‘Know Your New Rights’ is the theme of National Consumer Week and is being run by Citizens Advice, the Chartered Trading Standards Institute (CTSI) and the government Department for Business, Innovation and Skills, to increase consumers’ understanding of, and their ability to exercise these new rights.

To help steer and support TrustMark’s 13,000 firms through the Act, assured advice has been jointly developed between TrustMark and Buckinghamshire and Surrey Trading Standards, as part of a dedicated primary authority scheme.  The guidance provides  information about the new consumer rights and remedies, scenarios and advice regarding the main requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as regards cancellation periods.

Simon Ayers, Chief Executive of TrustMark, said: “This is an important campaign, particularly as these changes are relevant to all consumers and every business which sells directly to consumers.   Our primary concern is to advise and support our TrustMark registered firms on how their rights and responsibilities will change under the new legislative framework and to encourage effective relationships between all parties through our dispute resolution service. Taking a responsible and proactive approach can help avoid difficulties further down the line, which is better for the business and the customer.   If businesses embrace these new rules and make sure they treat their customers fairly, this in turn will boost consumer confidence.”

Leon Livermore, CTSI chief executive, said: “Consumers who know their rights shop with confidence, saving time and money, which is good for all concerned.  People should consider their rights whenever they make a purchase – nobody wants to give or receive a defective product but it is important to know how to resolve any issues, should they arise.”

To download the TrustMark guidance, click here.  To stay up-to-date with developments at TrustMark, or follow us on twitter @TrustMarkUK.

To obtain free and impartial business advice on the Consumer Rights Act, visit the government-sponsored website

Issued on behalf of TrustMark – For further information, please contact: Georgina Watkins, Tel: 07595 158460, Email:



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