A new partnership today between VELUX, the leading manufacturer of roof windows, and TrustMark, the Government-endorsed quality mark for tradesmen, will help consumers to find trusted and expert installers when looking to carry out installations on their properties.
The partnership forms part of a new venture, the VELUX Certified Installer Partnership, and will enable Certified Installers to apply for TrustMark status so that they can be found by homeowners using the TrustMark post code search facility. In 2014 more than 7.2 million search results were provided to homeowners who used TrustMark’s website and telephone helpline to find expert tradesmen to carry out work inside or outside of their homes.
All VELUX Certified Installers who join TrustMark will now carry the TrustMark badge to give additional protection and reassurance to their customers. Research among VELUX’s existing registered installers revealed that customers are looking for installers with accreditation from Government endorsed schemes, like TrustMark.
Richard McArthur, Marketing Manager for VELUX, said: “TrustMark is the only Government-endorsed quality scheme for tradesmen, and by having this stamp of approval, it will give customers the confidence to engage an installer
they know they can trust. Partnering up with TrustMark is a huge endorsement for the way we performance manage installations and it is a mark that our Certified installers can show the customer, proving that they have been properly assessed and inspected and will work to Government-endorsed standards.”
Simon Ayers, Chief Executive of TrustMark, said: “This partnership with VELUX will not only help consumers make more informed decisions when hiring tradespeople to install their roof windows, but it will also raise the standard of workmanship. TrustMark provides homeowners with the reassurances they are looking for and the confidence that they are working with tradespeople who the best in the business.”
The TrustMark scheme operator license was awarded in January 2015 to VELUX following a thorough assessment of all its processes for vetting and inspecting installers as well as its customer service policies, compliance audits, quality management and complaint handling procedures. TrustMark now has 30 scheme operators with over 14,000 inspected and registered firms across the UK for all the key trades that work inside and outside the home.
Issued on behalf of TrustMark –
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