According to a report yesterday in Birmingham’s Express and Star Kulvinder Singh a company director of Central Windows (West Midlands) Ltd, has admitted that he falsely claimed being a member of the Federation of Small Businesses, that his company was part of Fensa and the more exclusive GGF, the Glass and Glazing Federation.
Seems that a local customer, hearing an advert on Raaj FM, contracted with Central Windows to provide new windows, but soon found them lacking, condensation appeared in the window and a leaky bay window created problems last June, just weeks after the company was formed in February 2011.
The customer a Mrs Kaur said, the experience was “extremely stressful” and felt “conned” by the company who Sandwell Magistrates Court heard admit they were not affiliated with any of these organisations.
Whilst the director had previously been Fensa registered seems he started trading and claiming membership well before getting his compliance procedures sorted.
Magistrates ordered £3,500 in compensation and awarded £3,246.19 costs and ordering the defendant Mr Singh to do 175 hours of voluntary work.
So can you rely upon the logos printed on business cards and letter heads, clearly this customer did and was duped becuase the membership statements were not true. Any trust has been broken, if they made these unlawful statements what else have they said? The federation of small business and the GGF should now seek damages to compensate for their loss of reputation.
The moral of the story, NEVER trust what is being said, always do some homework, just make a few enquiries. One phone call to the GGF, a quick look on their web site or loooking at the company here on doubleglazingcompanies.com would have illustrated that the company started a couple of months earlier